5-year guarantee on all our poles · Free delivery on orders over €50 · Order by 4pm CET, dispatched same day5-year guarantee on all our polesFree delivery on orders over €50Order by 4pm CET, dispatched same day
Customer service
Got a question about your order or need technical advice? We're here to help you straight away.
Chat 24/7
Need a quick answer? Start a chat at the bottom right of your screen.
Opening hours
Monday to Friday, 9am–5pm (CET).
Returns
Register your return using the returns form and put a printout of the confirmation email (your returns form) in the box.
Remove the old delivery label or cover it completely so the barcode can no longer be seen. Otherwise the parcel will be delivered back to you.
Send it yourself, at your own cost, to: Eagle Extend B.V. — Retouren, Ir. Hanlostraat 15, 7547 RD Enschede, The Netherlands.
Faulty or wrong item delivered? Don't send anything yet — we'll contact you and arrange the transport.
Registered address
Patroonsweg 14, 3892 DB Zeewolde, The Netherlands
Not a visitor, collection or returns address — please send returns to our warehouse in Enschede only.
Prefer a form? Go to our contact page. Returning something? Use the returns form.
FAQs
Below you'll find answers to the questions our customer service team is asked most often.
Ordering & account
Payment & invoicing
Delivery
Guarantee & quality
Customer service & contact
Can't find your question? See all FAQs or get in touch.