5-year guarantee on all our poles · Free delivery on orders over €50 · Order by 4pm CET, dispatched same day5-year guarantee on all our polesFree delivery on orders over €50Order by 4pm CET, dispatched same day
Delivery
We send your water-fed pole in an extra-strong cardboard box with a courier that specialises in long parcels, including tracking. Questions about delivery? Our customer service team is here to help.
Order by 4pm (CET) — dispatched the same working day
Order on a working day (Monday to Friday) by 4pm (CET) and your parcel leaves our warehouse in the Netherlands the same day. Our fulfilment partner Monta handles dispatch.
Delivery time: usually 1–2 working days
Outside the Benelux, delivery within the EU takes 1 to 2 working days on average after dispatch. Deliveries to countries outside the EU may take longer.
Free delivery on orders over €50
For orders under €50, delivery costs €6.95; it is shown automatically at checkout.
Tracking on every order
We only use couriers that specialise in long parcels. As soon as your order leaves our warehouse, you'll receive a tracking link by email.
Read the full policy, including what to do if your parcel is damaged in transit, in our delivery policy.
Delivery FAQs
Can't find your question? See all FAQs or get in touch.