Shipping Policy

1. Where we deliver

We deliver to all countries offered at checkout.

2. Shipping costs

• Orders with a product value below €50: €6.95 per order.
• Orders of €50 or more: free shipping.

You see the shipping costs in your basket and again before you place your order.

3. Dispatch and delivery times

• Order before 4 pm, shipped today: orders received on working days (Monday to Friday) before 16:00 (Dutch time) are usually shipped the same day. Weekend orders are shipped the following Monday.
• Delivery time: after dispatch, delivery usually takes 2–5 working days within the EU, and longer to other destinations.
• Tracking: as soon as your parcel leaves our warehouse, you receive a tracking link by email.

4. Customs outside the EU

For deliveries to countries outside the European Union (for example the United Kingdom, Norway or Switzerland), import duties, taxes or customs clearance fees may apply depending on the destination. Where these are not charged at checkout, they are payable by the recipient.

5. Our carriers

Because our telescopic poles are long, we work with carriers that specialise in long parcels. Which carrier delivers your parcel depends on its length:

• DPD – parcels up to 175 cm (accessories, brushes and shorter telescopic poles).
• UPS – longer parcels, including telescopic poles over 175 cm.

6. Not at home?

If you are not at home when your parcel arrives, the carrier will try to leave it with a neighbour or take it to a nearby parcel shop or pick-up point. Because of their length, our parcels cannot be delivered to parcel lockers.

7. Packaging and transport damage

We pack our products carefully in sturdy, reinforced boxes. If a parcel nevertheless arrives visibly damaged:

1. Refuse the parcel or ask the driver to record the damage.
2. Take photos of the packaging and the contents.
3. Let us know by email at info@eagleextend.com, ideally within 24 hours. We will sort out a solution straight away.

Your statutory rights are not affected if you do not follow these steps.

8. No collection

We ship from the fulfilment centre of our logistics partner Monta in Enschede (the Netherlands). Neither this warehouse nor our registered office in Zeewolde is open to visitors, so orders cannot be collected in person.

9. Returns

You send returns yourself, at your own cost, to our warehouse in Enschede. Our page Right of withdrawal & returns explains how.

10. Questions?

For questions about your shipment, email us at info@eagleextend.com. Please always include your order number so we can help you faster.